At VSFOREVER Home, we want every purchase to meet your expectations. Please read our policy carefully before making a purchase.
Important Notes
- We offer a 7-day Exchange Policy from the date of delivery.
- Returns and refunds are not offered.
- Exchange is allowed only once per order.
- Exchange is available only for the same product (size exchange only) and not for a different product.
- All festive-season sale orders are non-returnable and non-exchangeable.
- An unboxing video is mandatory for all exchange requests.
How to Request an Exchange
Requesting an exchange is simple with our home pick-up service:
- Start your exchange request through our Exchange Portal.
- Use the email address used for purchase and your order number.
- There will be no pickup charges for approved exchange requests.
Note: Any shipping charges, gift wrap charges, or other additional charges paid at checkout are non-refundable.
Exchange Conditions
- Online purchases are eligible for exchange within 7 days from the date of delivery.
Item Condition
To be eligible for exchange, items must:
- Be unused and unwashed.
- Be in their original condition.
- Be returned with original packaging, tags, labels, and accessories intact.
- Not be worn, torn, altered, stained, or damaged.
Items failing to meet these conditions will not be accepted for exchange.
Pick-Up Process
- Exchanges are processed through home pick-up service.
- A courier partner will collect the package from your delivery address within 3–5 working days after approval of the exchange request.
Exchange Availability
- Exchange is available only for the same product in another size, subject to availability.
- Exchanges for a different product, design, style, colour, or item are not permitted.
- Exchange can be availed only once per order.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Gift cards
- Gift-wrapping products
- Freebies or promotional items
- Festive-season sale items
- Clearance or final-sale products
Damaged, Wrong, or Missing Items
If you receive a damaged, defective, incorrect, or missing item:
- The issue must be reported within 48 hours of delivery.
- An unboxing video is mandatory as proof.
- We will review the claim and provide a replacement for the same product where applicable.
Important Requirement
All exchange requests must include a clear unboxing video. Exchange requests submitted without an unboxing video may be rejected.
Refund Policy
- We do not offer returns or refunds.
- Refunds will not be provided for any reason, including time, labour, installation costs, or craftsmanship charges.
- The only resolution available, subject to approval and stock availability, is an exchange of the same product as per the terms mentioned above.
By placing an order with VSFOREVER Home, you acknowledge and agree to this Exchange Policy.